FAQ

What Are Eyelash Extensions?
Eyelash Extensions are Individual strands of faux Mink fibers that are curved to replicate a natural eyelash. They are applied individually to natural eyelashes, for a natural or glamourous look. Extensions are applied using formaldehyde-free and trusted Xtreme Lashes® brand adhesive. Refills are recommended every 2 to 3 weeks, and are dependent upon your natural eyelash growth cycles: Anagen, Catagen, and Telogen. Prior to any lash appointment, all eye makeup must be removed. Classic Full Sets are approximately 60-80 extensions per eye, while Volume Full Sets are approximately 80-100 extensions per eye.

Why X Eyelash Extensions, LLC?
Number one with more experience than anyone in the area. Two certifications by top brand Xtreme Lashes® since 2006. Extensions are tailored in length to reflect the natural lash lengths working from shortest to the inner eye corner out to longer to the outer eye corner dependent on the look desired. Emphasis on giving clients their best look ever. Highly rated on Google, Facebook, and Yelp. Clean and comfortable studio with heated lash bed, soothing ambience, and upbeat jams. Located in convenient and beautiful Nottingham/Perry Hall, MD off of Belair Road. Complementary bling-bling rhinestone eyelash spoolie wand per person. Each client is welcomed by a complete consultation, eyelash evaluation, and choice of extension style, length and thickness, and given an Aftercare Card. 


What is the difference between Classic, Hybrid and Volume?
Classic Full Sets are individual Xtreme Lashes®, applied one by one to the natural eyelash. Lashes tend to be a little thicker than that used for Volume Lashes to ensure additional volume and definition is given with each individual lash applied (0.15 – 0.20mm thicknesses). Refills are typically required every 2-3 weeks from lash extension loss (from natural lash shedding). Time: 60-90 min. Hybrid Full Sets are mix of Xtreme Lashes® individual and pre-made/hand-made fanned eyelash extensions. Achieved by applying a 50/50 mix of 1 to 1 classic lashes and hand-made / pre-made fanned, volume lashes. An individual lash extension is used on either side to sandwich around one to two volume fans. The mix will include Classic (usually 0.15-0.20mm) and volume fans (0.05-0.10mm). Time: 90-120 min. Volume Full Sets are hand-made and pre-made 2D-3D volume lash fans. Volume lashes creates a fuller, more natural-looking "fluffy" set because of the diameter of each lash. Lash fans are only available in 2D-3D, given that 4D-7D can look bulky. Time: 120 min.

How often do I need a Refill?
Refill need will depend on your natural lash shedding and regrowth cycle (anagen, catagen, telogen). Most Classic Full Sets require a refill within two weeks. All appointments are held on an appointment only basis. *I charge a specific service fee for the allotted time and service. How full your lashes will look at the end of your refill will be greatly affected by how many lashes you have when you arrive for your appointment. Please, keep this in mind when determining how long to wait to schedule your refills, or for which refill service to select. 
*If you have been rough on your lashes in between fills and have lost more than normal, additional time may be needed at an ADDITIONAL COST.  

Can I swim, shower, exercise, or visit a spa while wearing Eyelash Extensions?
Do not get lashes wet (shower, cry, sweat, swim) for 3 hours after application to allow the adhesive to bond to your natural lashes. It is recommended to wait 24 hours before entering a steam room, and to wear goggles during tanning sessions and swimming.

Can I apply mascara to my Eyelash Extensions?
It is recommended not to wear mascara because it will cause your extensions to clump. DO NOT USE OIL-BASED MASCARA ON OR NEAR YOUR LASH EXTENSIONS. Waterproof mascara or any type of oil based product will dissolve the adhesive and cause your extensions to shed.  

Arriving to your appointment:
Please arrive with 5 minutes to spare for your appointment. This allows for you to start to unwind, relax, and visit the restroom. Arriving late to appointments requires your lash artist to shorten your appointment time, so clients following you are not held up. Full fees will still be applicable, therefore, it really is in your best interest & comfort to be on time. Unfortunately, additional time cannot be given to clients who arrive late to their appointment. Do not drink coffee, tea or caffeine based products before arriving for your lash appointment, this will make you fidgety and need to use the restroom repeatedly; you will not be able to get up to use the restroom once your eyes are closed and application has begun.

Mobile Phones:
Please turn all mobile phones to vibrate or to silent. We want your time to be relaxing, away from your busy day, and to not interfere with your lash artist’s application of your lash extensions. 

What is the application process?
You will be comfortably reclined on a heated lash bed after choosing which style, length, thickness and set you desire. Application time varies depending on the type of full set or refill planned. Clients rave how relaxing and painless the application is. 

Do Eyelash Extension Ruin my Natural Lashes?
Properly applied eyelash extensions do not ruin natural lashes. Following the Aftercare Card guidelines will ensure your lashes remain healthy and that lash extensions last. 

How do I make my lashes last longer?
It’s difficult to pinpoint exactly why eyelash extensions are not lasting. Lack of lash longevity can include over-productive Meibomian oil glands, sleeping patterns, nutrition (Biotin), eyelash health, use of oil-based products, certain medications, and improper lash care (pulling, crimping, etc.).  

How do prepare for my Eyelash Extensions Appointment?
Please arrive without any eye makeup and/or mascara. Any makeup on your natural lashes can interfere with the adhesive bond and shorten your eyelash extension lifespan. It is extremely important your lashes be as clean as possible. A cleaning fee will apply for any lash appointment that requires removal of mascara.

How do I care for my Eyelash Extensions?
Avoid showering and swimming for the first 3 hours and saunas and steam rooms for 24 hours as this will affect your adhesive bond.
·      Do not pull, rub or sleep on lashes.
·      Avoid waterproof eye makeup and mascara.
·      Avoid all oil based products and makeup remover around your eye area.
·      Brush your lashes daily with a clean mascara wand.
·      Do not use an eyelash curler, perm, or tint your lash extensions.
·      Book your fill every 2-3 weeks to keep your lashes looking full 


Can I bring someone with me to my appointment?
Yes, anyone above the age of 10 can accompany you to your appointment and can sit in the waiting room; however, they will not be able to remain in the Lash room during your Eyelash Extension application.  For the safety of children, no one under the age of 10 is permitted. Eyelash Extensions take precision and concentration needed for application. It is against health and safety obligations to have children in the spa unsupervised. If you arrive with your children without prior discussion with management your treatment may be refused. By booking an appointment with X Eyelash Extensions, LLC, you assume all risks.

What forms of payment do you accept?
Cash, Credit and Debit are all acceptable forms of payment. No refunds after service has been rendered. 

How much does each service cost?
Full Sets range from $150-$200, while refills range from $60-85. Please follow this link to select and view services/costs.

How do I book an Appointment?
Please follow this link to select a date, time and service.

How is my data collected?
Credit Card information is not saved. You will need to present your Debit or Credit each time for payment. As a courtesy to our clients, X Eyelash Extensions, LLC offers appointment reminders through text and/ or email. We will collect your contact info at the time of booking your appointment and on your client intake form with your permission.

What is the cancelation and Late Policy?
X Eyelash Extensions, LLC offers an appointment only basis; we are setting aside time specifically for you when you book an appointment. A minimum of 24 hours-notice must be given to reschedule or cancel appointments. Not showing for your scheduled appointment or not giving 24 hrs. notice will result in a cancellation fee. Please, be considerate of other clients' scheduled appointments and arrive on time or your appointment may be shortened, incurring the full service charge. 

Unfortunately, additional time cannot be given to clients who arrive late to their appointment or arrive with dirty lashes (i.e.: liquid eyeliner, mascara, goopy/sleepy eyes). Arriving on time for your lash appointments is important to ensure your application time is not cut down, as I need to stay on time. 

X Eyelash Extensions, LLC will send you a confirmation reminder of your appointment 24 hrs. and one hour prior to your appointment. It is ultimately your responsibility to remember your scheduled appointments. By making appointments with X Eyelash Extensions, LLC, you are agreeing to these terms.

IMPORTANT NOTE:
Any reactions to eyelash extensions is not foreseeable by X Eyelash Extensions, LLC. All care is taken to ensure your safety. During your consultation and intake, any contraindications, such as allergies will be discussed. No refunds will be issued for reactions; however, X Eyelash Extensions, LLC will offer a Free Lash Removal should this unfortunate event occur. We kindly ask that you contact X Eyelash Extensions, LLC immediately if you become aware of any type of irritation so we may assist you as quickly as possible.

Feedback at X Eyelash Extensions, LLC
Your satisfaction is important. Please let me know how X Eyelash Extensions, LLC can improve your experience.